We guarantee all our combed mohair! Very few people do, but we want you to be happy with your hair. It's a very important part of your dolls. If for any reason you do not like it, or it's not what you thought it was going to be, just send it back. I've taken great care in my packing to make sure your mohair gets to you in a nice ready to use condition. I ask that you send it back the same exact way, so the hair dose not get hurt.
You should know as soon as you open your package if the hair is what you want and if it will work for your project.
Upon return, the mohair MUST look the same as it did when I sent it to you.
The mohair must not have been used.
Refunds will be given after I receive the hair back and check its weight and condition.
If you took the band off leaving the hair a mess or uneven and I have to re comb it, I will subtract the loss.
If the hair was used or cut off the scalp.
If the hair weighs less you will receive a partial refund.
If the hair was rooted wrong and felted.
If you took off the bands and confused what side the top is.
If you did not follow my care instructions and ruined the hair texture.
If you washed it wrong and the dye bleeds out.
If you let your doll sit in the sunlight and the hair color fades.
The 30% deposit for custom orders is not refundable.
If you have any questions at all about the care of your hair, or mohair in general please ask. No questions is a dumb question. I would rather you ask than ruin your hair. If you've never worked with mohair before, read the mohair care page.
USA Shipping; All mohair is sent priority shipping unless otherwise requested.
International Shipping; All orders are sent first class unless asked.
In many country's priority and express have guaranteed delivery dates. I do recommend that first class international be registered but not required. First class can not be insured.
I combine shipping cost on multiple items.
I am not responsible for lost mail.
I do not refund for lost mail.
I have no control once your package leaves the post office.
I always send you a tracking number to prove that it has been sent, but packages can not be tracked once they leave the USA until it gets to your country. Some countries scan when it arrives but some do not or only occasionally.
Note; Packages have been lost twice going to China. I recommend that you have it registered or have it sent priority.
Registered mail costs an extra $12.95.
If you have not received your package within 10 days. Let me know and I will try to track it down for you.