We guarantee all our combed mohair! Very few people do, but we want you to be happy with your hair. It's a very important part of your dolls. If for any reason you do not like it, or it's not what you thought it was going to be, just send it back. I've taken great care in my packing to make sure your mohair gets to you in a nice, ready to use condition. I ask that you send it back the same exact way, so the hair does not get hurt.
You should know as soon as you open your package if the hair is what you want and if it will work for your project.
Upon return, the mohair MUST look the same as it did when it was sent to you.
The mohair must not have been used.
Refunds will be given after we receive the hair.
Natural mohair: If the hair was used or cut.
If the hair was rooted wrong and felted.
If you took off the bands and confused what side the top is.
If the hair texture has been altered or tainted.
If you took the band off leaving the hair a mess or uneven I will then subtract the loss and give you a partial refund. If the hair weighs less you will also receive a partial refund.
Dyed mohair: If it was washed incorrectly and the dye bleeds out.
If your doll had been sitting in the sunlight and the hair color fades.
If you have any questions at all about the care of your hair, or mohair in general please ask. If you've never worked with mohair before read the mohair care page here on our website.
International Shipping: All orders are sent first class unless asked.
In many country's priority and express have guaranteed delivery dates. I do recommend that first class international be registered but not required. First class can not be insured.
You will be sent a tracking number to prove that it has been sent, but packages can not be tracked once they leave the USA until it gets to your country. Some countries scan when it arrives but some do not or only occasionally.
Note: Packages have been lost twice going to China. I recommend that you have it registered or have it sent priority.
Registered mail costs an extra $12.95.
If you have not received your package within 10 days. Let me know and I will try to track it down for you.